Guest offthahorse Posted December 1, 2010 Report Share Posted December 1, 2010 So, i broke my lcd and glass on my streak, on thanksgiving day of all days... was getting out of the car and dropped it flat on its face. at first i thought only the lcd was messed up but about a quarter inch of glass is broken as well. I got the phone for virtually free, so i can sell it and profit or fix it for a smaller total investment than buying a new one... who has LCD's available for the lowest price shipped? Link to comment Share on other sites More sharing options...
Guest jmhalder Posted December 1, 2010 Report Share Posted December 1, 2010 So, i broke my lcd and glass on my streak, on thanksgiving day of all days... was getting out of the car and dropped it flat on its face. at first i thought only the lcd was messed up but about a quarter inch of glass is broken as well. I got the phone for virtually free, so i can sell it and profit or fix it for a smaller total investment than buying a new one... who has LCD's available for the lowest price shipped? hahaha, I also broke my LCD on thanksgiving day, getting out of the car, flat on its face on some gravel (slipped out of my shirt pocket, happened to not have the OB: Impact case on it), however I only broke the LCD and not the glass. I called up Dell and they are going to replace it, I believe free of charge (told em it broke in my pocket)... its worth mentioning that it wasn't a fall from too high up, and the LCD in the device is notorious for breaking easily. the LCD + Digitizer is ~$200 on ebay, if its under warranty, call Dell up and see how much they will charge to fix it. Link to comment Share on other sites More sharing options...
Guest offthahorse Posted December 1, 2010 Report Share Posted December 1, 2010 (edited) hahaha, I also broke my LCD on thanksgiving day, getting out of the car, flat on its face on some gravel (slipped out of my shirt pocket, happened to not have the OB: Impact case on it), however I only broke the LCD and not the glass. I called up Dell and they are going to replace it, I believe free of charge (told em it broke in my pocket)... its worth mentioning that it wasn't a fall from too high up, and the LCD in the device is notorious for breaking easily. the LCD + Digitizer is ~$200 on ebay, if its under warranty, call Dell up and see how much they will charge to fix it. wanna know something crazy and coincidential? The day after i was on the phone with dell all day. now, i work phones all day so im used to using an alias, which i did with the lady at dell. I gave her the pocket story (this is before i realized the glass itself broke) and she said theyd send a box/label out so i could send the bad phone back. Again, im used to using aliases so i gave her an incorrect name and phone number but the correct address, she did not ask for my credit card info and i was using this on a prepaid data only account so the number i gave her wont ring. today coincidentially RIGHT after creating this thread, Fedex shows up with the box/label...which contained a BRAND NEW IN BOX DELL STREAK. im torn right now. i know this is wrong and many wont condone this, but faced with the same situation many will consider the same thing what happens if i dont send the old phone back? what happens if i send it back and they find out its broken and i just lose contact with them they dont have my real name they dont have my credit card number they dont have my real phone number Really, whats to stop me from keeping the bad phone AND the good phone? (other than conscience and karma) Edited December 1, 2010 by offthahorse Link to comment Share on other sites More sharing options...
Guest Chris J Posted December 1, 2010 Report Share Posted December 1, 2010 wanna know something crazy and coincidential? The day after i was on the phone with dell all day. now, i work phones all day so im used to using an alias, which i did with the lady at dell. I gave her the pocket story (this is before i realized the glass itself broke) and she said theyd send a box/label out so i could send the bad phone back. Again, im used to using aliases so i gave her an incorrect name and phone number but the correct address, she did not ask for my credit card info and i was using this on a prepaid data only account so the number i gave her wont ring. today coincidentially RIGHT after creating this thread, Fedex shows up with the box/label...which contained a BRAND NEW IN BOX DELL STREAK. im torn right now. i know this is wrong and many wont condone this, but faced with the same situation many will consider the same thing what happens if i dont send the old phone back? what happens if i send it back and they find out its broken and i just lose contact with them they dont have my real name they dont have my credit card number they dont have my real phone number Really, whats to stop me from keeping the bad phone AND the good phone? (other than conscience and karma) Hmmm tough one. That my friend is entirely between you and you conscience... I know what I would do in your situation, but I'm not telling you :P Link to comment Share on other sites More sharing options...
Guest adzman808 Posted December 1, 2010 Report Share Posted December 1, 2010 erm you gave them the correct address? you signed for it? but yeah at least wait until they ask for it :P Link to comment Share on other sites More sharing options...
Guest offthahorse Posted December 1, 2010 Report Share Posted December 1, 2010 erm you gave them the correct address? you signed for it? but yeah at least wait until they ask for it :P yeah but the address isnt MY address, its my work address but i might be transferring soon... thats my plan, ill wait till they ask for it, at which point ill send the old one, then ill wait for them to contact me. You think theyll charge me the cost to fix or the cost of a new unit at this point? Link to comment Share on other sites More sharing options...
Guest adzman808 Posted December 1, 2010 Report Share Posted December 1, 2010 yeah but the address isnt MY address, its my work address but i might be transferring soon... thats my plan, ill wait till they ask for it, at which point ill send the old one, then ill wait for them to contact me. You think theyll charge me the cost to fix or the cost of a new unit at this point? i think you're in a win - win scenario TBH if they were gonna be funny about it, they wouldn't have sent you the replacement already... just dont sell the old one (yet) Link to comment Share on other sites More sharing options...
Guest offthahorse Posted December 1, 2010 Report Share Posted December 1, 2010 i think you're in a win - win scenario TBH if they were gonna be funny about it, they wouldn't have sent you the replacement already... just dont sell the old one (yet) im not gonna, never planned. i can now justify the cost of replacing the screen, basically comes down to 2 dell streak for $220 + labor. One for me and my car, one for my gf, we wighed the pros and cons and a dell streak is more useful for her than an acer netbook, due to the netbook not having a full version of office on it. Link to comment Share on other sites More sharing options...
Guest johnh123 Posted December 1, 2010 Report Share Posted December 1, 2010 im not gonna, never planned. i can now justify the cost of replacing the screen, basically comes down to 2 dell streak for $220 + labor. One for me and my car, one for my gf, we wighed the pros and cons and a dell streak is more useful for her than an acer netbook, due to the netbook not having a full version of office on it. I vote for returning the broken one. Too many people do that and they won't be as nice with the rest of us. Link to comment Share on other sites More sharing options...
Guest jmhalder Posted December 1, 2010 Report Share Posted December 1, 2010 I work cell phomes also, I'm a supervisor at a front of store walmart wireless, so I do tmobile, at&t, verizon, I never use an alias, but they sent me a brand new replacement, I thought about not returning the other, or keeping some goodies like an extra memory card, I can only hope its this easy if anything goes wrong again. In the end ill probably just do the honest thing. Link to comment Share on other sites More sharing options...
Guest offthahorse Posted December 1, 2010 Report Share Posted December 1, 2010 I work cell phomes also, I'm a supervisor at a front of store walmart wireless, so I do tmobile, at&t, verizon, I never use an alias, but they sent me a brand new replacement, I thought about not returning the other, or keeping some goodies like an extra memory card, I can only hope its this easy if anything goes wrong again. In the end ill probably just do the honest thing. was your broken? like glass broken? Link to comment Share on other sites More sharing options...
Guest jmhalder Posted December 2, 2010 Report Share Posted December 2, 2010 was your broken? like glass broken? My lcd was broken, spidered about 1.5" in, the top glass (gorilla glass) is perfect and not even scratched. Typing this from my new streak, wih crappy at&t 1.6 loaded still. Link to comment Share on other sites More sharing options...
Guest topshelf95 Posted December 2, 2010 Report Share Posted December 2, 2010 (edited) I vote for returning the broken one. Too many people do that and they won't be as nice with the rest of us. +1. When they try to step up to the plate and give really great customer service, then get slapped in the face for it........... :P Edited December 2, 2010 by topshelf95 Link to comment Share on other sites More sharing options...
Guest RedSlug Posted December 2, 2010 Report Share Posted December 2, 2010 Conscience? If you are the type of person to steal something, then keep it. If not, return it. Just because you want get caught doesn't make it anything less than theft. ;) Link to comment Share on other sites More sharing options...
Guest hoangchaunguyen Posted December 3, 2010 Report Share Posted December 3, 2010 i want to buy Dell streak which broken LCD, plz give me the price that you want to buy. Link to comment Share on other sites More sharing options...
Guest User Error Posted December 4, 2010 Report Share Posted December 4, 2010 just did this to my streak last night ;) glass is fine but lcd is done, about 1/3rd of the screen is black. gonna try to get a new one from dell monday. Link to comment Share on other sites More sharing options...
Guest jmhalder Posted December 13, 2010 Report Share Posted December 13, 2010 I honestly was too busy to send mine out, and the issued FedEx shipping label was never printed and had expired, they sent me a letter with one enclosed as of last night, It doesn't say anywhere that they will bill me, however it does say in bold "You are required to return your original product to Dell." I'd love to keep it, Its not gonna hurt Dell, But frankly they're customer service relies on people being honest so they can keep doing these kind of warranties, also who knows, I might have to warranty it again some day, lol. Back you go busted Streak! Link to comment Share on other sites More sharing options...
Guest Crinos512 Posted December 13, 2010 Report Share Posted December 13, 2010 I honestly was too busy to send mine out, and the issued FedEx shipping label was never printed and had expired, they sent me a letter with one enclosed as of last night, It doesn't say anywhere that they will bill me, however it does say in bold "You are required to return your original product to Dell." I'd love to keep it, Its not gonna hurt Dell, But frankly they're customer service relies on people being honest so they can keep doing these kind of warranties, also who knows, I might have to warranty it again some day, lol. Back you go busted Streak! good for you jmhalder! :) Link to comment Share on other sites More sharing options...
Guest Pceasar Posted December 14, 2010 Report Share Posted December 14, 2010 I vote for returning the broken one. Too many people do that and they won't be as nice with the rest of us. +10 too many people do things like this and it ends up hurting everyone else, because Dell trusts no more. Link to comment Share on other sites More sharing options...
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