Guest Mr_Morphin Posted January 31, 2011 Report Share Posted January 31, 2011 The power supply to my Vega failed, causing the fuse box to trip during the process. Luckily the Vega was not plugged in at the time. So i'm left with a perfectly good tablet and no way to charge it. Cue support call to Currys. After being bounced to 4 different "support" staff in both Tech Guys and Customer support I was told that they could not send me a replacement power supply. Go to the store was the only option. Cue confused Currys staff who have never seen\heard of the Vega. More support calls in the store lead to the final option - send the whole package back as faulty. But its not faulty, said I, its just the power supply. Sorry was the response the computer only lets us return it as faulty. So, waving goodbye to my perfectly configured and working Vega as it get collected tomorrow and now the wait until stock arrives. Seriously DSG. You wonder why you have trouble making profit when you have to return a perfectly working item via courier "for repair" when all you need to do is send a new power supply. Link to comment Share on other sites More sharing options...
Guest bingobill Posted January 31, 2011 Report Share Posted January 31, 2011 (edited) Considering what you probably spent on calls to Currys you could of just bought a new PSU off ebay and avoided the hassle, I bought a spare for mine 13 quid delivered, better quality than the original! There are actually some PSUs for the Vega on ebay for half of that price but I thought I'd splash out ;) Edited January 31, 2011 by bingobill Link to comment Share on other sites More sharing options...
Guest goldenbolux Posted January 31, 2011 Report Share Posted January 31, 2011 Hi there I got one of the very first vega that was released And on plugging mine in that also took out the house electric I went through exactly what you did without any success I bought a power supply from rs This is a much better power supply and as we have now proved gives no screen hypersensitivity when plugged in I was going to buy one anyway so that i could have a one at work What i did do though was twitter @ADVENTVEGA he got me a new power supply sent out within three days Try him and he will sort you out im sure dont send it back as it could be ages for a new one Link to comment Share on other sites More sharing options...
Guest Advent Vega Posted January 31, 2011 Report Share Posted January 31, 2011 The power supply to my Vega failed, causing the fuse box to trip during the process. Luckily the Vega was not plugged in at the time. So i'm left with a perfectly good tablet and no way to charge it. Cue support call to Currys. After being bounced to 4 different "support" staff in both Tech Guys and Customer support I was told that they could not send me a replacement power supply. Go to the store was the only option. Cue confused Currys staff who have never seen\heard of the Vega. More support calls in the store lead to the final option - send the whole package back as faulty. But its not faulty, said I, its just the power supply. Sorry was the response the computer only lets us return it as faulty. So, waving goodbye to my perfectly configured and working Vega as it get collected tomorrow and now the wait until stock arrives. Seriously DSG. You wonder why you have trouble making profit when you have to return a perfectly working item via courier "for repair" when all you need to do is send a new power supply. Mr Morphin, I'm sorry to hear about the issues you are having with your Vega PSU and the support routes. If its not too late can you cancel your collection? Then, if you PM me your address details I will get a PSU sent out to you as soon as possible. Kind regards, Advent Vega Link to comment Share on other sites More sharing options...
Guest StantonPark Posted January 31, 2011 Report Share Posted January 31, 2011 Whilst not having a faulty power supply I have a similar issue with Currys and their ‘customer support’. Had the Vega delivered on Friday and noticed a hair caught under the screen (obviously during assembly). Whilst the functionality of the device is fantastic I’ve tried to live with this hair for the better part of the weekend but it is getting on my nerves (a bit like a itch which can’t be scratched). Anyway tried calling Currys customer service this morning and, having been given the runaround (which involved a initial call which was terminated as I pressed the wrong option on my phone), I was told that the unit would have to be returned as faulty. I suggested that they could send a replacement unit to my local Currys and then I could nip in and simply swap the units over. Unfortunately, this was beyond their computer system to organise and the only option available is to return the unit as faulty. I’m now left with the dilemma of either returning the unit and hoping that stock/computer system/human competence is sufficient for a replacement to be sent straight away or trying to live with Curly the hair (as indeed the hair is curly). Sorry if slightly off topic yet I felt the need to vent somewhere over this customer 'mis'service. Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 31, 2011 Report Share Posted January 31, 2011 (edited) Whilst not having a faulty power supply I have a similar issue with Currys and their ‘customer support’. Had the Vega delivered on Friday and noticed a hair caught under the screen (obviously during assembly). Whilst the functionality of the device is fantastic I’ve tried to live with this hair for the better part of the weekend but it is getting on my nerves (a bit like a itch which can’t be scratched). Anyway tried calling Currys customer service this morning and, having been given the runaround (which involved a initial call which was terminated as I pressed the wrong option on my phone), I was told that the unit would have to be returned as faulty. I suggested that they could send a replacement unit to my local Currys and then I could nip in and simply swap the units over. Unfortunately, this was beyond their computer system to organise and the only option available is to return the unit as faulty. I’m now left with the dilemma of either returning the unit and hoping that stock/computer system/human competence is sufficient for a replacement to be sent straight away or trying to live with Curly the hair (as indeed the hair is curly). Sorry if slightly off topic yet I felt the need to vent somewhere over this customer 'mis'service. Get out of my hair! Or Get out of there hair! ;) If you pardon the pun ;) Have you considered dismantling it? I haven't a clue what would entail but it is always an option. Is it trapped between the glass and the screen or between the digitalizer? If it's the second that it's a matter of deal with it and keep it or send it back don't think you can do much more than that yourself. If it's after the digitalizer then it's just a matter of taking the screen off. Edited January 31, 2011 by carl rose Link to comment Share on other sites More sharing options...
Guest Lennyuk Posted January 31, 2011 Report Share Posted January 31, 2011 Should have installed CWM done a nandroid, saved it, put it on your new sd card and did a restore on that new vega. Then you have you exact set up on your new vega. Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 31, 2011 Report Share Posted January 31, 2011 Should have installed CWM done a nandroid, saved it, put it on your new sd card and did a restore on that new vega. Then you have you exact set up on your new vega. I just took the plunge and installed the latest cwm. Done a nandroid and rebooted. Was half expecting to get a bsod but no, everything went as smooth as a baby's bottom. I can't understand how people are having these bsod because of cwm? Sorry to be a little off topic. Battery will be finished soon and I won't be able to charge it as my psu has gone tits up. ;) Link to comment Share on other sites More sharing options...
Guest tjz1100 Posted January 31, 2011 Report Share Posted January 31, 2011 (edited) Mr Morphin, I'm sorry to hear about the issues you are having with your Vega PSU and the support routes. If its not too late can you cancel your collection? Then, if you PM me your address details I will get a PSU sent out to you as soon as possible. Kind regards, Advent Vega You are destined for Hero status, I hope you realise that! ;) PS What are the specs for the PSU? (Need a spare after reading this thread.) PPS Found this (also put this on other thread) http://cgi.ebay.co.uk/Advent-Vega-Android-...=item1c18695cf9 And seems to be touted as a real replacement. £13. Edited January 31, 2011 by tjz1100 Link to comment Share on other sites More sharing options...
Guest Mr_Morphin Posted January 31, 2011 Report Share Posted January 31, 2011 Mr Morphin, I'm sorry to hear about the issues you are having with your Vega PSU and the support routes. If its not too late can you cancel your collection? Then, if you PM me your address details I will get a PSU sent out to you as soon as possible. Kind regards, Advent Vega Many thanks for your offer, unfortunately the courier was already on his way. Now without my Vega waiting for new stock :-( Link to comment Share on other sites More sharing options...
Guest andycap Posted February 2, 2011 Report Share Posted February 2, 2011 (edited) The following power supply works perfectly with the vega. I got one for when I am at work and need to charge. http://www.argos.co.uk/static/Product/part...t%3EVOLTAGE.htm Edited February 2, 2011 by andycap Link to comment Share on other sites More sharing options...
Guest carl rose Posted February 2, 2011 Report Share Posted February 2, 2011 (edited) The following power supply works perfectly with the vega. I got one for when I am at work and need to charge. http://www.argos.co.uk/static/Product/part...t%3EVOLTAGE.htm Glad you found my tip useful. I just got the replacement one from Advent Vega and I can confirm that it is different than the one that came with the vega originally. This one is a switching power supply and eliminates all hyper sensitivity from the screen while charging. Just brilliant, now I got the replacement for use in the house and the one I bought from maplin like yours for work. Perfect. Many thanks Advent Vega, the faulty one is on it's way to you. ;) Edited February 2, 2011 by carl rose Link to comment Share on other sites More sharing options...
Guest 2old2mould Posted February 2, 2011 Report Share Posted February 2, 2011 Just want to add my two pence worth. I've also bought the Masterplug Adaptor and its brilliant. Works really well and all the stutter has now gone. The only draw back is the pin is a little loose in the Vega and has popped out occasionally when shuffling around. Still, it's a real bargain at a tenner in Argos and with all the extra pins you won't be stuck if you need to charge owt else. Top marks. 2o2m Link to comment Share on other sites More sharing options...
Guest JamJarST Posted April 8, 2011 Report Share Posted April 8, 2011 Got my Vega this week and my power supply also seems to be dodgy :D It stops charging and I have to wiggle the cable near the plug to get it to work. Will Dixons be any good if I phone them up or should I just bite the bullet and buy the Argos one? Link to comment Share on other sites More sharing options...
Guest Qwertymon Posted April 8, 2011 Report Share Posted April 8, 2011 they will code5 exchange in the store giving you the new charger and sending thew new vega away as faulty with the faulty psu, at least thats the prcedure I would take on the tech desk as its a code5 product Link to comment Share on other sites More sharing options...
Guest Gavjbrown Posted April 9, 2011 Report Share Posted April 9, 2011 The following power supply works perfectly with the vega. I got one for when I am at work and need to charge. http://www.argos.co.uk/static/Product/part...t%3EVOLTAGE.htm That power adapter at 12v is only 0.9a, the vega needs 1a. Link to comment Share on other sites More sharing options...
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