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Poor In Call sound quality ?


Guest shootomanUK
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Fine for me, in general the Motorola's I've used have always been very good on the making call side.

My Nexus 4 used to distort really badly if I had earpiece up full in a call, cranked my moto all the way up yesterday, crystal clear  :D

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Fine for me, in general the Motorola's I've used have always been very good on the making call side.

My Nexus 4 used to distort really badly if I had earpiece up full in a call, cranked my moto all the way up yesterday, crystal clear  :D

Hmm might be me getting old and going deaf !  :huh:

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Hi, experiencing the same issue, generally most calls are very muffed. Some sort of background echo noise sometimes. I've had quite a few smart phones and this is the worst is terms of call quality. Just wondering if i have a faulty unit?

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I've made one call (I hate phones) in a week and wasn't at all impressed either.

It was like a lot of noise suppression was being used because it seemed like the other person had gone dead at the other end and then when they spoke it took a millisecond to wake up again so kept missing the start of words etc.

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Manage to swap my handset for another one, the background echo noise has gone! But in terms of quality still not the best. I did speak with Motorola tech support before swapping out the handset, he mentioned about getting a new replacement sim card. He had another customer with bad quality calls and after replacing the sim that did the trick.

 

I'm on T-Mob but have a spare O2 sim so decided to swap it just to test. Must admit using the O2 sim the voice call seems a bit clearer. 

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Manage to swap my handset for another one, the background echo noise has gone! But in terms of quality still not the best. I did speak with Motorola tech support before swapping out the handset, he mentioned about getting a new replacement sim card. He had another customer with bad quality calls and after replacing the sim that did the trick.

 

I'm on T-Mob but have a spare O2 sim so decided to swap it just to test. Must admit using the O2 sim the voice call seems a bit clearer. 

 

Just an update, manage to get a brand new Sim from T-mobile. Tried a few calls the quality does seem a tad clearer, still not good as my HTC one S though.

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  • 3 years later...

Face issue of poor sound quality on calls android phone? Sometimes people can’t hear your voice during calls. First of all check your volume settings, adjust volume if low volume from device. While in a call, use speakerphone or wired headset to see if sound quality improve or not. If not fix poor call quality sound, issue is probable network signal strength. A bad network connection cause to dropped calls and poor call quality sound.

Try below given troubleshooting steps to fix poor call sound quality android devices:

1. If using case or cover on your device, remove it

2. Turn your phone off and turn on again

3. Set connection priority as “Data only

Settings > Wireless & networks > SIM cards > Connection priority > Data

4. Check if any software update is available or not on your phone.

To manually check for updates, go to Settings > about phone > System updates

5. Use safe mode to see if apps you installed are causing the issue

6. Reset your android phone

Settings > Personal > Backup & reset > Factory data reset > Reset phone / Reset tablet > Erase everything

7. Clear cache partition on android phone

Poor sound quality on calls android.JPG

Reboot to safe mode android nougat phone.JPG

Wipe cache partition on pixel Moto G4 plus.JPG

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  • 2 years later...

The above give solution is sufficient above to resolve this phone. If you don't find it working, we recommend you to flash stock firmware on your phone, In that regard, you can follow this troubleshooting guide.

 

I hope this information helps you!

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