Why are no Hudl2 reviewers reporting problems?

[Guest glossywhite]

After a few days of ownership, I decided to return my Hudl 2 for a refund. Here's why:

~ My battery went down to 4%; okay, so I put it on charge. I come back 3 hours later... and instead of having charged, it had dropped further, to 2%.. that's a VERY poor show, Tesco; don't your vendors test these things? Hudl helpline said they'd send me out a new charger, but I feel that is more a blanket solution than a proper, diagnostic fix at hard/soft level (which I don't expect from employees at that level). Reading around, other people seem to have been told/seem to be saying that a reboot "fixes" the problem... and they are, very probably, not hardware or software engineers.

~ The second HUGE issue, is the loss of ~1-2hrs per day, on the system clock. Again, people are being told that rebooting "fixes" it... >_< and that "a patch will be out at the end of January" - that's all well and good, BUT you are Tesco, not an experienced technology developer, and I'm not sure I believe that (refer to Hudl 1 being promised X, Y and Z, none of which came to fruition). A clock working reliably is a rather HUGE feature which kinda needs to work.......... ya know?

~ The battery dies much, much faster than I'd expect - and it's a 50000mAh++ unit, too. I'd put this down to Tesco's crapware.

~ Not a deal breaker, but the cheesy, condescending "play skool" type jingle on the bootloader makes me cringe - it just shows how utterly out of touch (some) corporations are with their customers - it feels like a rather patronising pat on the head - "There there, good little customer - don't you worry your pretty little head about all the `complicated` things - just keep consuming..."

~ Weight and wrist strain: the simple task of holding this thing - one handed - feels VERY uncomfortable, and due to the length, holding it in portrait mode puts extreme strain on my wrist, due to excessive leverage caused by the weight. Fail.

You'd think I "hate" the unit - I don't - I just know I can get a very capable Hudl 1 for less than half the price. I'll never use the crappy, token camera for anything except Skype, so that's a non issue. The Hudl 2 has a lot of positive aspects (IE: everything except those things I have called it out on), I just feel Tesco would have been better to go the extra HALF mile, and test this thing properly, and hire a competent enough team to patch these niggles WAY faster (hint: Motorola/Google OTA speed would be nice). They're far, far from being Motorola or Google (understatement of the millenia), so I'll cut them some slack.

For the price? I'd buy 2x Hudl 1, give one to a brother or sister AND still have some change to buy us both fish and chips. 


Keep at it, Tesco - I'm confident you'll learn lessons and refine your IT product vending, in time. :)

 

Edited January 12, 2015 by glossywhite