Guest Anna65 Posted February 6, 2019 Report Share Posted February 6, 2019 Yes, I too have had no luck in getting an update from them. On January 25th they said thus: Good morning Anna, I can definitely confirm that we received all of the supporting evidence that you supplied. My colleague, Conor, from the Operational Support Team is working with our business partners to try and find a solution for this issue as soon as is possible. Kind Regards, John Alexander Tesco Tech Support Tesco Customer Engagement Centre[email protected] and then on Sat 2/2 when I enquired after another week had passed without an update, they say: Good Morning Anna, Thank you for getting in touch with us. I'm sorry to inform you but I'm not able to provide with an update of the situation. The issue has been raised with our business partners and IT consultants and it is currently under investigation. Unfortunately I'm not able to provide you with any kind of a timescale for this investigation, as soon as we know anything we'll provide you with an update. Kind regards Shtiliyan Gospodinov Tesco Tech Support Tesco Customer Engagement Centre[email protected] I'm now going to email the Tesco CEO, thanks for the address BubbyB - maybe he isn't aware that ALL hudl1s and at least a third of hudl2s - an awful lot of hudls in other words - are useless until this is fixed and can put some pressure on Tech Support! Link to comment Share on other sites More sharing options...
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