Guest grifter Posted June 24, 2003 Report Share Posted June 24, 2003 Hi everyone, just want to know how many of us have this "defect" -- the silver call buttons' (the ones with red and green icons) chrome plating is chipping off and the backlight passes through this "crack" when using your phone in the dark. Just want to see a show of hands. Wishful thinking that SMART will escalate this manufacturing flaw to HTC and HTC come up with an improved keypad that doesn't chip. Link to comment Share on other sites More sharing options...
Guest lisann Posted June 24, 2003 Report Share Posted June 24, 2003 You know its funny you should say that... I would swear blind that the numbers/letters on mine are fading! Thought it was maybe me?! :lol: Link to comment Share on other sites More sharing options...
Guest grifter Posted June 25, 2003 Report Share Posted June 25, 2003 hmmm... this is the first time I've heard that the number pad is fading. :lol: usually it's the silver call buttons. Link to comment Share on other sites More sharing options...
Guest randy Posted June 25, 2003 Report Share Posted June 25, 2003 confirmed from brightpoint. the soft keys and call keys are part of the screen. it costs 450. the keypad is from home/back keys down to * 0 # keys and it costs 390. Link to comment Share on other sites More sharing options...
Guest pyke Posted June 25, 2003 Report Share Posted June 25, 2003 Hi everyone, just want to know how many of us have this "defect" -- the silver call buttons' (the ones with red and green icons) chrome plating is chipping off and the backlight passes through this "crack" when using your phone in the dark. Just want to see a show of hands. Â Wishful thinking that SMART will escalate this manufacturing flaw to HTC and HTC come up with an improved keypad that doesn't chip. the light already goes thru the edges(kanto) of my my call and end buttons.my phone is barely a month old!! Link to comment Share on other sites More sharing options...
Guest grifter Posted June 27, 2003 Report Share Posted June 27, 2003 that's bad! it proves that the quality of the keypad is really bad. i hope someone who has connections with SMART can escalate this to them. i'm willing to pay for the keypad replacement but the new keypad should be "chip-proof" -- meaning : let go of the chrome finish and go with the silver-gray paint like the number keys. Link to comment Share on other sites More sharing options...
Guest mariolouis Posted June 27, 2003 Report Share Posted June 27, 2003 will brightpoint repair/replace the keypads if the unit is unlocked? de-certed? Link to comment Share on other sites More sharing options...
Guest WeaponX Posted June 27, 2003 Report Share Posted June 27, 2003 Count me in. I have the same problem. ;) I'll bring my unit in Sta. Lucia WC this Sunday to ask for replacement. I hope they give it for free since they can give "free phones" naman. :) Link to comment Share on other sites More sharing options...
Guest grifter Posted June 30, 2003 Report Share Posted June 30, 2003 ok. good luck weaponx! let us know what happened. Link to comment Share on other sites More sharing options...
Guest Smartphilcon Posted July 9, 2003 Report Share Posted July 9, 2003 got the same problem... i got my second sap for free (within 1 month warranty) but for a nother reason.. so i just decided to use a 3210 all transparent plastic protective pouch and cut a hole in the middle for the nav stick. Link to comment Share on other sites More sharing options...
Guest nomanji Posted July 14, 2003 Report Share Posted July 14, 2003 got the same problem also... Link to comment Share on other sites More sharing options...
Guest grifter Posted July 14, 2003 Report Share Posted July 14, 2003 great news guys! you can now have your keypads replaced for FREE. Yep, for FREE! :) Just brng your SAPs to Brightpoint Phils. in Araneta Ave. Thanks to dinoalbert for the tip. ;) cheers! Link to comment Share on other sites More sharing options...
Guest X3L_NAGA Posted July 15, 2003 Report Share Posted July 15, 2003 how about a sunk button can they fix it or replace that? Link to comment Share on other sites More sharing options...
Guest jabonga Posted July 15, 2003 Report Share Posted July 15, 2003 X3L_NAGA, yup they can fix the sunk button and replace the keypad for free, i brought mine last 2 weeks ago and they replace the keypad with no charge. Link to comment Share on other sites More sharing options...
Guest virgil Posted July 15, 2003 Report Share Posted July 15, 2003 YES its true. they replace Keypad and sunk buttons for free. check it out. See Contact details for reference. Smartphone - Microsoft BRIGHTPOINT (Quezon City) 02-4168168/02-4142250 fyi. PM me if you do confirm replacement. ok? ;) :) :shock: Link to comment Share on other sites More sharing options...
Guest Smartphilcon Posted July 15, 2003 Report Share Posted July 15, 2003 Wow! thats great news!!! Link to comment Share on other sites More sharing options...
Guest vinsanity Posted July 15, 2003 Report Share Posted July 15, 2003 Guys, I went to the Wireless Center in Binondo today and I asked for a replacement for my phone. However, the guy kept insisting that the chipping of the call button paint was not a valid reason for replacing the phone and says i should fill out a form and then the phone will be under observation for 24 hours. Whats d use of that if you can see the chipped paint alrdy? It looks like he doesnt want to replace the phone..so i told him that others have had it replaced cuz of the keypad..he said I should find which Wireless Centers that had it replaced and the txt numbers of the ppl who had it replaced. Can anyone help me out here? Pls? If anyone had their phone replaced cuz of the keypad I jst need which WC and if possible your txt num..my txt num is 09196870406..time is running out on July 18 its gonna be 1 month for me alrdy..pls..tnx! Link to comment Share on other sites More sharing options...
Guest virgil Posted July 16, 2003 Report Share Posted July 16, 2003 Guys, I went to the Wireless Center in Binondo today and I asked for a replacement for my phone. However, the guy kept insisting that the chipping of the call button paint was not a valid reason for replacing the phone and says i should fill out a form and then the phone will be under observation for 24 hours. Whats d use of that if you can see the chipped paint alrdy? It looks like he doesnt want to replace the phone..so i told him that others have had it replaced cuz of the keypad..he said I should find which Wireless Centers that had it replaced and the txt numbers of the ppl who had it replaced. Â Can anyone help me out here? Pls? If anyone had their phone replaced cuz of the keypad I jst need which WC and if possible your txt num..my txt num is 09196870406..time is running out on July 18 its gonna be 1 month for me alrdy..pls..tnx! forget the WC! Call brightpoint...they would check your phone and hope that they approve replacement for free. good luck. Link to comment Share on other sites More sharing options...
Guest BlackHowling Posted July 16, 2003 Report Share Posted July 16, 2003 to guys whose phone buttons have been replaced. did brightpoint replace the buttons with the same kind of buttons with silver paint? e di matatanggal din yun di ba? or did they replace it with buttons with a different paint coating? also, will brightpoint replace the buttons on my smartphone that's over a month old na? thanks. Link to comment Share on other sites More sharing options...
Guest virgil Posted July 17, 2003 Report Share Posted July 17, 2003 to guys whose phone buttons have been replaced. did brightpoint replace the buttons with the same kind of buttons with silver paint? Â e di matatanggal din yun di ba? or did they replace it with buttons with a different paint coating? also, will brightpoint replace the buttons on my smartphone that's over a month old na? thanks. same buttons.the only difference --bago ulit!!! :) ;) I have a friend that experimented with the casing and spraypainted it . It looks great now. Brightpoint will replace some or all parts upon actual inspection/evaluation. call them first ...to verify and confirm. Link to comment Share on other sites More sharing options...
Guest dinoalbert Posted July 17, 2003 Report Share Posted July 17, 2003 vergil, how about your SPV's call buttons...does it have the same paint as our SAP? Also, if its broke, where are you sending it for repair? Will Brightpoint also accept SPVs? Link to comment Share on other sites More sharing options...
Guest ses Posted July 17, 2003 Report Share Posted July 17, 2003 I am a heavy user of SAP but my key pads are not chipping off. Link to comment Share on other sites More sharing options...
Guest ist Posted July 17, 2003 Report Share Posted July 17, 2003 anybody from cebu with this problem? any solution? Link to comment Share on other sites More sharing options...
Guest virgil Posted July 17, 2003 Report Share Posted July 17, 2003 vergil, how about your SPV's call buttons...does it have the same paint as our SAP? Also, if its broke, where are you sending it for repair? Will Brightpoint also accept SPVs? call Microsoft BRIGHTPOINT (Quezon City) 02-4168168/02-4142250 for more details. Link to comment Share on other sites More sharing options...
Guest dinoalbert Posted July 17, 2003 Report Share Posted July 17, 2003 my guess is that they do repair but its not under warranty anymore, right? anyway, the reason I asked you is because youre the only Pinoy I have heard of using the Orange's SPV so maybe you have already asked Brightpoint about it :wink: btw, you mentioned "Microsoft Brightpoint".......you mean Brightpoint is owned by Microsoft or is it a joint business of Microsoft and Brightpoint? I believe Brightpoint also do repairs for Nokia and Sony-Ericsson.... Link to comment Share on other sites More sharing options...
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