Is there an E200 S/W patch already, that's what O have told

[Guest skyvalley]

Hi everyone,

I registered a complaint with Orange the other day about batt life, voice quality and the joystick. I've just had two SMS off them.

Here's what they said

Message 1

"Message from Orange in response to your email, please call 150 from your handset or 07973100150 from a fixed line so we can run a diagnostic. Thankyou."

Message 2

"Message from Orange, for information on software updates call HTC on 01295662109. Thankyou"

I rang 150 and the guy told me to ring HTC between 9 and 5 tomorrow because there is a S/W upgrade required. Don't know whether he was talking crap or not though. I'm going to ring them tomorrow anyhow.

Has anyone else had messages like these come through?

[Guest egghead101]

If its true then i will be ringing them myself.

Let us know what happens? I am sick of my problems with the phone and my 14 days are nearly up.....

[Guest skyvalley]

I will post the results of my phone call tomorrow. I hope it's true but have my doubts. :lol:

[Guest skyvalley]

OK have spoken to HTC this morning. The number O gave me was for a repair centre so they knew nothing about S/W updates. Hmm how surprising :evil:

I then rang O back and they ran their diagnostic (which was basically a process of the customer services rep entering my problem details into a database) they said I've got a faulty handset but I'm still sceptical. They're sending a new one to me tonight so I'll have to wait and see.