Guest skyvalley Posted November 27, 2003 Report Share Posted November 27, 2003 Hi everyone, I registered a complaint with Orange the other day about batt life, voice quality and the joystick. I've just had two SMS off them. Here's what they said Message 1 "Message from Orange in response to your email, please call 150 from your handset or 07973100150 from a fixed line so we can run a diagnostic. Thankyou." Message 2 "Message from Orange, for information on software updates call HTC on 01295662109. Thankyou" I rang 150 and the guy told me to ring HTC between 9 and 5 tomorrow because there is a S/W upgrade required. Don't know whether he was talking crap or not though. I'm going to ring them tomorrow anyhow. Has anyone else had messages like these come through? Link to comment Share on other sites More sharing options...
Guest egghead101 Posted November 27, 2003 Report Share Posted November 27, 2003 If its true then i will be ringing them myself. Let us know what happens? I am sick of my problems with the phone and my 14 days are nearly up..... Link to comment Share on other sites More sharing options...
Guest skyvalley Posted November 28, 2003 Report Share Posted November 28, 2003 I will post the results of my phone call tomorrow. I hope it's true but have my doubts. :lol: Link to comment Share on other sites More sharing options...
Guest skyvalley Posted November 28, 2003 Report Share Posted November 28, 2003 OK have spoken to HTC this morning. The number O gave me was for a repair centre so they knew nothing about S/W updates. Hmm how surprising :evil: I then rang O back and they ran their diagnostic (which was basically a process of the customer services rep entering my problem details into a database) they said I've got a faulty handset but I'm still sceptical. They're sending a new one to me tonight so I'll have to wait and see. Link to comment Share on other sites More sharing options...
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