Dust after 2 weeks ownership - C500

[Guest Fizz_daz]

I know from reading on here that dust is a problem but after two weeks of ownership this is rediculous... anything I can do.. contact orange? they'll probably just laugh at me or suck it somehow with the dyson :cry:

[Guest Confused Stu]

You've got a few options -

1) Argue the point with Orange, so far nobody (to my knowledge) has been able to get this to work!

2) Send it back to HTC Europe for a re-furbish. The site's www.htceurope.com and I think it's about £15

3) Strip the phone yourself and clean the dust out. The instructions for this I've posted about twice now on various threads (get searching for C500 de-dusting). Only problem with this is that it WILL invalidate your warranty and Orange WILL be able to tell!

Good luck dude.

[Guest Confucious]

Have you seen this? http://www.modaco.com/index.php?showtopic=200716

[Guest Fizz_daz]

so 15 every two weeks thats.... £375 a year... good value..... NOT

[Guest ukmidsguy]

so 15 every two weeks thats.... £375 a year... good value..... NOT

<{POST_SNAPBACK}>

If you send it back to HTC then they will clean it and fit a new seal for you FREE of charge - just tell them it's the well known dust issue!

I did this and got my phone back within a week. Unfortunately, the speaker then went on it and every caller sounded like they were at the bottom of a well. Orange replaced it and now the replacement is filling up with dust :lol: Guess I'll be sending that one back to HTC soon too!

I have tried using an air duster (as recommended by several people) and it has made no difference. Think I'll try the Dyson next and see if that works!

[Guest]

Call Orange, tell them it doesn't change profile after taking the headset out. They have a returns code on their system for that.

The lass I spoke to told me they wouldn't do anything about the dust problem "as it is cosmetic". I raised the point that as HTC have a webpage that accept this as a returns fault - albeit chargable - then the Sale of Goods Act applied. The lass went all quiet, put me on hold then fell over herself to get a new phone out the next day. She did insist it was because of the headset problem though.

[Guest Terry21uk]

If HTC know theres are problem with dust getting in the C500. Why do they £15 charge to fix it,Surely it should be a FREE repair

[Guest Liquidice]

i went to the 'telia' store (a swedish phone operator, like vodafone) where i bought my qtek 8010. and said that i have dust in my screen and showed it for them. they told me to show the receipt and that they would take care of it. i didnt have it with me because i only wanted to ask if they would fix it for free since i heard orange wont. AND THEY DO :exclaim: so ill head to the store sometime this week and get it fixed.

just wanted to tell you this! :( and that orange suxx! :lol:

Edited February 15, 2005 by Liquidice

[Guest shaggyguitarist]

I really hope my new c500 which I loove doesnt get this problem.

I work in a bakery which has clouds of dust :lol:

Ive had my phone 2 weeks now and i still dont see any dust behind the screen, but i guess time will tell.