Consignment Number issue

[Guest ukgnome]

When I ordered my Nexus I was supplied with a consignment number so that I could track my order. The number they provided was incorrect, but I needed to inform TNT to deliver to a different address. I contacted Google but no one from Google was able \ willing to help, and as a result the device has since been returned.

Has anyone else had an issue with Google play customer services / consignment numbers?