Brightpoint Service Center Thread

[Guest casperr]

jasin, yan nga iniisip ko, well i have warranty.

i am thinking of applying the smart rom kaso i do not know how to unlock it after the upgrade...

if u know mar's procedure, email me naman, [email protected]

or pm me. I am using Smart and not Globe but I do not want to be stuck with Smart ROM because I prefer QTEK ROM.

Thanks

[Guest WeaponX]

guys anong ROM ninyo nung magpareplace kayo ng keypad, jostick etc?

Do they care kung hindi SMART ROM ang gamit mo?

Mine is 1.5 Smart ROM and same with my bro. I don't know if they will inspect pa yung ROM. Anyway, want to share what I have read dun sa counter nila. One of the reasons na mavovoid ang warranty is when someone has tampered the Simlock of the phone. Baka kasama dito change of ROM. Guys, what do you think?

[Guest casperr]

teka, how would they know you tampered that?

Di ba just by running a SMART ROM will lock the phone to Smart and there should be no traces that you tried to openline the phone or upgraded to a different ROM? It's all software anyways, well, that's what I know, correct me if i am wrong

[Guest WeaponX]

Probably, check lang nila yung ROM kung naiba na and they would think na inopenline na yung SAP. They might check using a diff. SIM also.

It would be better cguro na irevert back sa Smart ROM yung phone before dalhin sa kanila. Precaution, lam mo na.

[Guest o_dd]

hello guys! Medyo bago lang ako dito sa forums. It's my first time to post because i've got some concerns.

Last Dec. 26, 2003. Nag-punta ako sa Brightpoint, Ali Mall. I had my keypads changed and pinaayos ko rin ung joystick. Over-all, OK naman ang service except:

UMIINIT UNG KEYPAD AREA KO kapag ginagamit. (When backlight led is on) Bakit ganun? Hindi naman ganun dati ung unit ko? Meron na ba naka-experience sa inyo nito?

[Guest casperr]

double post

[Guest casperr]

I got my unit fixed today sa brightpoint and I dont have any complaints.

I got a new headset, they replaced my defective one with a brand new one.

With my unit, I dont know why they replace the front cover but they did, as well as the keypads, softkeys, the call keys and they fixed the joystick too. Luckily, no fingerprints, bait pati nung receptionists.

Of course this wouldnt be possible if not because of spv_man's help who helped me a lot in changing roms and all that. THANKS MAN! My SAP is looking brand new again :)

BTW, I thought keypad is the only one covered by warranty, I didnt pay at all for those changes

[Guest pyke]

casper,

no sh!t!ang sabi saking nung "honeylet",hindi daw covered yung joystick.oh well,there might have been changes with their warranty policy.i think my joystick is not working that well anymore.daan na lang ako dun this week.thanks for the info.

[Guest gpcarreon (MVP)]

Hello MoDaCo dudes! :)

haay ang tagal kong nawala.

just like to thank BP pips for the nice service. i had my softkeys replaced nung dec21 pa sa BP AliMall. no fingerprints, no problem watsoever. best of all, FREE kc within 1 year waranty period pa.

dey just asked me nung kelan ko nabili yung unit. di na hingi ng OR, di na check kung naka network lock. hehehe. sana ganun lagi.

tnx miss mariz of bp :D/

[Guest WeaponX]

@pzee, casperr,

Ang swerte nyo naman. Buti pa kayo. Sana gawin nilang standard ang good service.

[Guest WeaponX]

Pwede ko pa kayang ipa service ng libre yung unit ko? Patatanggal ko lang yung finger prints nung gumawa sa BP. Baka kasi singilin ako.

[Guest Jassper23]

Wow gumanda nga service ng BP ngayon... wala ng finger print... pero last time kong pina gawa sap ko meron finger print... baka na sermunan na sila sa finger print nila hehhehe tapos nag pa update narin ako ng rom... pero bago ako pumunta doon nag downgrade muna ako ng rom from qtek to smart rom 1.3 :shock: :roll:

[Guest casperr]

weaponx, bakit ka naman nila sisingilin kung under warranty naman yang phone mo? ako, pag lumubog ulit tong softkeys ko, iSPAMlik ko ulit sa kanila. sulitin ang warranty! yan nman ang sabi sa akin nung mabait na receptionist e, si Miss Melanie :)

[Guest WeaponX]

weaponx, bakit ka naman nila sisingilin kung under warranty naman yang phone mo? ako, pag lumubog ulit tong softkeys ko, iSPAMlik ko ulit sa kanila. sulitin ang warranty! yan nman ang sabi sa akin nung mabait na receptionist e, si Miss Melanie :)

I'm just afraid na pag ginalaw nila uli phone ko e may masira uli. Nakakaphobia kasi lalo na kung first time nangyari sa yo ang isang bad service. Cge, si Ms. Melanie hanapin ko. Sana, hindi sya yung napagalitan ko. :D Thanks for the info.

[Guest elr]

just like to thank BP pips for the nice service. i had my softkeys replaced nung dec21 pa sa BP AliMall. no fingerprints, no problem watsoever. best of all, FREE kc within 1 year waranty period pa.

dey just asked me nung kelan ko nabili yung unit. di na hingi ng OR, di na check kung naka network lock. hehehe. sana ganun lagi. 

tnx miss mariz of bp :D/

Hello din 2 everybody,

I went to BP last Saturday (Dec.27) to replace my keypad and call keys and they really did a nice job. No figer print, no dust, at wala rin namang laway kaya di wet unit :)

OK lang din kahit qtek yung system ko. tinanong lang nila ako kung open line at kelan binili without asking for OR. They did everything for free except for the screen replacement. puro gasgas na kasi screen ko. they charged me P450 for that.

I got my fone back in less than 1 hour.

Thanks BP.

Too bad, I wasn't able to get the nice lady's name.

[Guest darkraven]

saan ang ofiz ng brightpoint? the address pls? i'd be coming from batangas pa kc.. thanks!

[Guest WeaponX]

saan ang ofiz ng brightpoint? the address pls? i'd be coming from batangas pa kc.. thanks!

Ali Mall in Cubao. Malapit sya sa National bookstore or P. Tuazon entrance ng mall.

[Guest dinoalbert]

Hi. Meron na ba sa inyo nagpapalit ng call keys AND softkeys sa Brightpoint na hindi under warranty and phone? Pwede ba bumili lang? Tig-magkano? Nagpapatanong kasi isang kaibigan dito sa probinsya...

Thanks....Happy New Year!!!

[Guest bluetooth]

ive just had the soft keys & joystick replaced a weeg ako. pag yun switch borad lang ng joystick libre pag warrantied and 120 naman for the joystick itself. took me 30 miutes.

[Guest jasin14]

better na sila na pagawin mo para mapinger pinger hehe

[Guest casperr]

im wondering about non-warrantied units

my friend bought a SAP with no warranty. pag nagkaproblem lets say sa keypad, softkeys, etc, how much and what will she pay for? Will she pay for the service as well?

[Guest jasin14]

yep.. pero i suggest buti pa mag imbento ka na lang na binili mo blah blah at walang receipt sa brightpoint.. tingnan mo kung kakagat sila hehe.. nde sila strict sa receipt eh.. sayang naman.. tska sa smart lang naman pwede manggaling ang Smart Amazing Phone kaya parang automatic covered dapat yun with warranty unless nakaw.. hehe.. pero kung ordinary tanager like o2, qtek or imate made.. syempre wala.. itry mo.. kung nde .. keypads pa lang at least 500pesos kasi mahal ang service nila..

[Guest lelen]

Hi! Help naman! Nahulog ang SAP ko sa pool. I had it repaired sa SMART. Naka-one month sa kanila. Kakakuha ko lang kanina. Ang note nila - " Corroded board beyond repair". Napa-power on pa siya. Nakaka-call at nakakareceive ng text pero hindi na magamit ang PROGRAM at CONTACTS button (Yung left and right buttons). So hindi na ako makareply sa text. Hindi ko na rin mapuntahan lahat ng programs ko. Hindi na din maka-delete ng messages. ang dami ko pa namang software na naka-install and had been using it to fullest before. Ma-rerepair pa ba ito? Help!

[Guest jasin14]

naku eh.. beyond repair yan.. papalitan na ata board nyan.. usually pag corroded or wet units.. not under warranty yan sa kanila kasi (daw) fault daw ng subscribers...

[Guest pyke]

jasin is right.physical damage voids the warranty.when i went to BP before,i overheard the brightpoint rep and the customer arguing about the board.the cust is being charged 17k for it.ewan ko lang kung tama ang dinig ko,ha.wag naman sana.