Guest Viv01 Posted March 16, 2019 Report Share Posted March 16, 2019 Great to see we're looking at involving the media - I'm convinced that the only way to shift Tesco from their morally unacceptable stance is to make Consumer Relations feel the pain of the consequences of their actions. If enough noise is made, they may yet relent and put some more time and effort into finding a solution. I'm convinced there is one, since logically all that should be necessary is for the server to bypass the step which is causing the block and allow Android 4.2 to set itself up normally. There may be a lot of truth in the theory that the current Tesco IT complement simply aren't capable of solving the problem without help, although I suspect directives from 'on high' may have limited the amount of time they're allowed to spend on it. I'll certainly add my voice to the media representations - looking at Baldi80's list, it might be worth adding a contact email for Channel 4's Dispatches - they have quite a following and would probably reach a wider audience if they could be persuaded to include a piece on the HUDL. FYI, Tesco definitely have 'form' for this type of behaviour, as I can testify from personal experience. Some years back they offered a digital set top TV box with a great flourish as one of the first to give online access to the TV players then available (Technika STBHDIS2010; Channel Zero). I bought one and used it for ca 6 months, after which time the internet connectivity went dead. This turned out to be due to the 3rd party Tesco had partnered with withdrawing from the arrangement and shutting down their servers (sounds familiar, doesn't it ?). When I approached Tesco for help and / or a refund I was told that the Internet shutdown was 'nothing to do with them' and 'a refund would not be appropriate since the box was still functional'. This even when the box was still under its statutory 12 months guarantee.... Keep at 'em, I say.... Link to comment Share on other sites More sharing options...
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